We are delighted to welcome you to the Fellys Collin’s online store. Please read the terms and conditions carefully. Unless otherwise provided, the relationship between Fellys Collin and its users is exclusively governed by these Terms & Conditions which we consider read and accepted by the user. If you do not fully agree with these terms and conditions, please do not use the site.
FELLYS COLLIN, UNIPESSOAL, LDA, commercial society based in R PADRE VITORINO DE SOUSA ALVES 30 6º DTO, 4715-398, Braga, Portugal.
FELLYS COLLIN strives to keep all the information on the website updated, however it is not possible to guarantee the total absence of any mistakes. The information and other contents published on this site may have some inaccuracies or typographical errors. Reasonable efforts were made to assure the accuracy of product information as well as the best precision of its colours. Nevertheless, we cannot guarantee that the colours displayed on the screen correspond with absolute exactness to the colour of the product at the moment of delivery. The information on the site periodically changes without prior notice. FELLYS COLLIN reserves the right the make any necessary changes to the site. FELLYS COLLIN is unable to guarantee that the functions on the site or any other materials or contents on it will be uninterrupted or free from mistakes, that the faults will be corrected, or that the site or the server that makes it available is free of virus or any other harmful components. FELLYS COLLIN will not be responsible for the use of the website including, without limitation, the content and eventual errors it may contain.
The price of the products is displayed on the site at the moment of your order confirmation and it will be later confirmed as you receive a purchase confirmation email. All the prices on the website include VAT at the prevailing rate. If a pricing error is detected whether on the products or on the shipping fees, we will inform you as quickly as possible so that you may decide if you wish to keep your order with the updated price or if you prefer to cancel it. Should you cancel it, we will fully reimburse you the debited amount using the same payment method.
On the website www.fellyscollin.com, FELLYS COLLIN suggests that the User chooses the payment method via Paypal as well as the following payment methods via IfthenPay lda:
a) Credit and debit card;
b) Multibanco reference (ATM reference);
c) MBWAY
In case of payment by credit card, the debit will be made on the User’s card immediately after shipping confirmation of the goods. If some ordered items are sold out, the value of the products will be credited to the User’s card after closing the order.
Fellys Collin reserves the right to, fully or partially, refuse an order in the following cases:
If the product is not available or in case there is a mismatch between the stock on the system and the real one;
If the billing information is not accurate or verifiable;
If your order is reported as uncommon or highly susceptible to fraud by the security systems;
If your bank transfer receipt is not received in due course;
If we have reason to believe you are a retailer;
If there was a mistake in price quotes;
If we are unable to make a delivery to the address provided;
We will make use of all the reasonable efforts to deliver the products you order within the deadline indicated on your order confirmation. Fellys Collin does not guarantee delivery times. In case of wrong address, the user is held accountable and may be responsible for additional costs. All products will be shipped from Fellys Collin’s storehouse. If your order is not delivered on time, please contact us using the form on the site. If the delivery is not successful (e.g. the addressee is absent), the carrier shall leave a transit advice note.
The terms and conditions of this purchase agreement do not act on its statutory rights. Total liability for the sales contract shall not exceed the price of the products purchased. Fellys Collin has the legal duty of providing the ordered products in compliance with the purchase agreement.
Consumers have the right to legal warranty. It covers an eventual lack of conformity of the product at the moment of delivery. Fellys Collin commits to repairing or replacing products (or parts) that are not in conformity, free of charge, if considered a manufacturing defect and/or material under guarantee. We reserve the right to replace the good if repairing costs are disproportionate or if repairing is impossible.
The cancellation or return process is handled on a case-by-case basis by FELLYS COLLIN. The order must arrive in writing by completing the return form and sending it to the e-mail info@fellyscollin.com, within 14 days after receiving the order. Instructions for cancellation or return of the goods are defined and replied by FELLYS COLLIN, using the same medium.
Whenever possible, the return must be made in the same way of payment, but if it is not possible, the user must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer.
FELLYS COLLIN is committed to reimburse the user within a maximum of 14 working days.
The returned products must be in a new and unused state, in perfect condition, that is, in the exact state in which they reached the hands of the User, without any anomaly or damage.
If the value resulting from the exchange of products of an order is lower or higher than the initial value of the order, the conditions for the adjustment shall be indicated by FELLYS COLLIN.
Any controversy regarding validity, interpretation and/or enforcement of the Terms and Conditions is exclusively regulated by the Portuguese laws and courthouses. This clause does not act on its statutory rights. The user hereby agrees that, in the event of a dispute regarding the use of the website, electronic evidence (e-mails, backups, etc.) may be considered solid evidence.
If any of the Terms and Conditions is considered null, or not applicable, the further terms and conditions will be considered valid and the part declared null and void will remain applicable within the terms of the law.
The Online Dispute Resolution site is officially managed by the European Commission and it aims at helping consumers and traders to solve disputes outside of courthouses. Access the website https://ec.europa.eu/consumers/odr/
